Privacy Policy

• Account information. When you use enabled account services, we process your email address, display name, account identifiers, sign-in and authentication information, and related account records. Existing-account sign-in is supported; account creation and email-based password recovery are currently paused.

• Request and confirmation information. This includes selected materials and package references, quantities, a request reference, item subtotal and currency, status and timestamps, and versioned age and research-use confirmations associated with your account. Current checkout saves unpaid requests. It does not collect card details or shipping information, charge you, or arrange shipping.

• Communications and updates. We process information you send by email or phone or through an enabled support service, and your email address and consent record when you register for catalog updates. The current public contact form does not send messages; values entered there are used for local validation. Catalog-update requests may be recorded when available, but update emails are not currently being sent.

• Automated site guide. We process submitted messages and relevant conversation history. Do not submit passwords, card details, medical information or other sensitive personal information.

• Technical information. Normal site delivery, security, troubleshooting and service providers may receive IP addresses, browser and device information, request information, page paths, error messages and diagnostic records. Diagnostics may include details about an error and the page where it occurred.

Information comes from you, your browser or device, and service providers supporting the features you use.

We use information to operate the website and available account features; save and manage unpaid requests; record required age and laboratory-research confirmations; respond to messages; detect abuse and troubleshoot problems; maintain records; meet applicable legal duties; and protect rights.

We also record optional catalog-update preferences and send requested communications only when that service is enabled. Optional marketing preferences are separate from use of website and account services. We do not treat optional marketing consent as permission for every use of information.

Local and session storage remember site-entry confirmations and their version and time, authentication sessions, cart package identifiers and quantities, coupon codes, duplicate-request prevention information and welcome-notice preferences. You can clear or block storage through your browser settings. Doing so can sign you out, clear selections or affect website features.

External services receive ordinary connection and request information when loaded. In particular, the website loads Google Fonts from Google. Hosting, security and diagnostic providers may also receive technical information needed to deliver and maintain the site.

Do Not Track (DNT) and Global Privacy Control (GPC) are different signals. DNT is a browser tracking preference. GPC can convey a legally recognized opt-out of certain information uses where applicable law provides that right. The website does not currently apply an automatic opt-out preference in response to either signal, and neither automatically disables necessary browser storage. We do not treat either signal as consent. Privacy rights available under applicable law remain available by contacting us as described below; there is no automatic website opt-out feature to rely on at present.

Service providers support hosting, account authentication and database services through our hosted backend, security, diagnostics and communications. They receive information needed for the services they provide.

The automated guide sends messages to our server. When configured, permitted messages and relevant conversation history may pass through Lovable AI services to their model provider; the current implementation uses Google Gemini. The guide is limited to website navigation and account help and does not retrieve private account or order records. Providers’ own practices govern their handling of information, including any retention or model-related uses described in their notices.

External links lead to independent destinations governed by their own privacy policies. Third-party services may independently receive and handle information under their own notices, including collection across websites according to their practices.

We may disclose information as reasonably needed to comply with law or respond to valid legal process, prevent fraud or protect rights, work with professional advisers, or carry out a business transfer with appropriate protections. Information about applicable privacy choices appears below.

We retain information as reasonably needed for the purposes described here, the relevant service relationship, recordkeeping and legal obligations, and dispute or security needs. Retention depends on the information, service and obligations involved. Browser storage remains until it expires or is cleared according to the browser or session.

We use access controls and reasonable safeguards to protect information. No system or transmission is completely secure.

You can review or change available account details while signed in and clear browser storage through your browser settings. To request access, correction or deletion, or to withdraw your optional catalog-update preference, email admin@poisebio.com with “Privacy request” in the subject. Do not include unnecessary sensitive information.

Depending on your location and applicable law, rights may include access, correction, deletion, portability, restrictions on or objection to processing, withdrawal of consent, opt-out of sale, sharing or targeted advertising, and appeal of a denied request. The existence and scope of these rights depend on the law that applies to you and the processing involved.

We verify identity proportionately, honor authorized agents where required, and may retain records when required by law. We respond within legally required periods. If a request is denied, we explain the reasons and available appeal options where applicable. We handle privacy requests without discrimination where required by law.

This website is limited to a laboratory-research audience aged 21 or older and is not directed to children. If a parent or guardian believes a child has supplied personal information, please contact us so we can investigate and take appropriate steps, including deletion where required.

Service providers may process information outside your jurisdiction, subject to applicable legal requirements.

We post changes here and update the last-updated date. For material changes, we provide additional notice or seek consent when required. Materially new uses of information are not authorized solely by retroactively changing this wording.

See our Contact page and Terms of Service.